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Cyber criminals compromise 3CX desktop app in ongoing attack


A digitally signed and trojanized version of the 3CX Voice Over Internet Protocol (VOIP) desktop client is reportedly being used to target the company’s customers in an ongoing supply chain attack.

3CX is a VoIP IPBX software development company whose 3CX Phone System is used by more than 600,000 companies worldwide and has over 12 million daily users.

The company’s customer list includes a long list of high-profile companies and organizations like American Express, Coca-Cola, McDonald’s, BMW, Honda, AirFrance, NHS, Toyota, Mercedes-Benz, IKEA, and HollidayInn.

According to alerts from security researchers from Sophos and CrowdStrike, the attackers are targeting both Windows and macOS users of the compromised 3CX softphone app.

“The malicious activity includes beaconing to actor-controlled infrastructure, deployment of second-stage payloads, and, in a small number of cases, hands-on-keyboard activity,” CrowdStrike’s threat intel team said.

“The most common post-exploitation activity observed to date is the spawning of an interactive command shell,” Sophos added in an advisory issued via its Managed Detection and Response service.

While CrowdStrike suspects a North Korean state-backed hacking group it tracks as Labyrinth Collima is behind this attack, Sophos’ researchers say they “cannot verify this attribution with high confidence.”

Labyrinth Collima activity is known to overlap with other threat actors tracked as Lazarus Group by Kaspersky, Covellite by Dragos, UNC4034 by Mandiant, Zinc by Microsoft, and Nickel Academy by Secureworks.


“CrowdStrike has an in-depth analytic process when it comes to naming conventions of adversaries,” the company told BleepingComputerr via email.

LABYRINTH CHOLLIMA is a subset of what has been described as Lazarus Group, which includes other DPRK-nexus adversaries, including SILENT CHOLLIMA and STARDUST CHOLLIMA.”

SmoothOperator software supply chain attack

SentinelOne and Sophos also revealed in reports published Thursday evening that the trojanized 3CX desktop app is being downloaded in a supply chain attack.

This supply chain attack, dubbed ‘SmoothOperator’ by SentinelOne, starts when the MSI installer is downloaded from 3CX’s website or an update is pushed to an already installed desktop application.

When the MSI or update is installed, it will extract a malicious ffmpeg.dll [VirusTotal] and the d3dcompiler_47.dll [VirusTotal] DLL files, which are used to perform the next stage of the attack.

While Sophos states that the 3CXDesktopApp.exe executable is not malicious, the malicious ffmpeg.dll DLL will be sideloaded and used to extract an encrypted payload from d3dcompiler_47.dll and execute it.

SentinelOne explains that the malware will now download icon files hosted on GitHub that contain Base64 encoded strings appended to the end of the images.

The GitHub repository where these icons are stored shows that the first icon was uploaded on December 7th, 2022.

The first-stage malware uses these Base64 strings to download a final payload to the compromised devices, a previously unknown information-stealing malware downloaded as a DLL.

This new malware is capable of harvesting system info and stealing data and stored credentials from Chrome, Edge, Brave, and Firefox user profiles.

“At this time, we cannot confirm that the Mac installer is similarly trojanized. Our ongoing investigation includes additional applications like the Chrome extension that could also be used to stage attacks,” SentinelOne said.

“The threat actor has registered a sprawling set of infrastructure starting as early as February 2022, but we don’t yet see obvious connections to existing threat clusters.”

Tagged as malicious by security software 

CrowdStrike says that the trojanized version of 3CX’s desktop client will connect to one of the following attacker-controlled domains:

akamaicontainer[.]com msedgepackageinfo[.]com
akamaitechcloudservices[.]com msstorageazure[.]com
azuredeploystore[.]com msstorageboxes[.]com
azureonlinecloud[.]com officeaddons[.]com
azureonlinestorage[.]com officestoragebox[.]com
dunamistrd[.]com pbxcloudeservices[.]com
glcloudservice[.]com pbxphonenetwork[.]com
qwepoi123098[.]com zacharryblogs[.]com
sbmsa[.]wiki pbxsources[.]com
sourceslabs[.]com journalide[.]org

Some of the domains mentioned by customers that the desktop client attempted to connect to include azureonlinestorage[.]com, msstorageboxes[.]com, and msstorageazure[.]com.

BleepingComputer tested an allegedly trojanized version of the software but was not able to able to trigger any connections to these domains.

However, multiple customers in 3CX’s forums have stated that they have been receiving alerts starting one week ago, on March 22, saying that the VoIP client app was marked as malicious by SentinelOneCrowdStrikeESETPalo Alto Networks, and SonicWall security software.

Customers report that the security alerts are triggered after installing the 3CXDesktopApp 18.12.407 and 18.12.416 Windows versions or the 18.11.1213 and the latest version on Macs.

One of the trojanized 3CX softphone client samples shared by CrowdStrike was digitally signed over three weeks ago, on March 3, 2023, with a legitimate 3CX Ltd certificate issued by DigiCert.

BleepingComputer confirmed this same certificate was used in older versions of 3CX software.

SentinelOne detects “penetration framework or shellcode” while analyzing the 3CXDesktopApp.exe binary, ESET tags it as a “Win64/Agent.CFM” trojan, Sophos as “Troj/Loader-AF”, and CrowdStrike’s Falcon OverWatch managed threat hunting service warns users to investigate their systems for malicious activity “urgently.”

Even though 3CX’s support team members tagged it as a potential SentinelOne false positive in one of the forum threads filled with customer reports on Wednesday, the company is yet to acknowledge the issues publicly.

A 3CX spokesperson didn’t reply to a request for comment when BleepingComputer reached out earlier today.

Update 3/29/23 9:31 PM ET: Updated to add further information from Sophos


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